Career Opportunity

Paraplanner

The Opportunity

The Paraplanner position provides back-office as well as direct service to our clients. The Paraplanner is critical to the success of our business and carrying out the promise of our value proposition. The position requires technical financial planning skills and education to assist the planning staff and clients in fee-only and investment management engagements. The Paraplanner handles basic and general financial planning questions and concerns from clients. A very high level of attention to detail, accuracy, and strong organizational and communication skills are essential for this role.

This position serves as the first point of contact for our clients and external partners, and therefore must possess a high level of professionalism, a warm demeanor, and be knowledgeable about our services and processes. The Paraplanner must be very organized, accurate, and able to work both independently and as a team member.

The successful candidate will enjoy a flexible work environment with an emphasis on work/life balance, working with clients and co-workers who appreciate your commitment, and being part of a successful growing firm that keeps its priorities in the right place.

Firm Overview

We are a successful, growing financial planning and investment management firm located in the university town of Davis, CA, just outside of Sacramento. We provide a unique work environment for team members who value doing the right thing while also balancing our personal needs outside of work.

Primary Responsibilities: including, but not limited to, the following duties:

Administrative and Account Services

  • Collects, organizes, and reviews data gathered from clients for estate, retirement, tax, education, and insurance planning; flags any potential problems areas for further evaluation.
  • Enters client data into financial planning and investment management platforms.
  • Prioritizes and enters a high volume of data into financial planning software tools.
  • Produces and creates financial planning and investment management reports for the Planners to present to clients.
  • Develops, researches, and implements new processes and procedures related to financial planning and investment management.
  • Supports the trading and portfolio management/rebalancing process. Prepares securities trades for review by planners.

Client Care and Support

  • Attends client meetings; creates meeting agendas; provides summary of meeting including follow up action items for the firm and/or client.
  • Prepares and processes new account forms and all service-related forms.
  • Processes and verifies account transfers.
  • Assists clients and the advisory team with all non-advisory questions and service issues.
  • Delivers extraordinary service to every client by responding to client requests and managing various administrative duties.
  • Maintains a “Case Manager” mindset. Tracks client service issues and new business transactions in progress and reports on a weekly basis.
  • Uses Customer Relationship Management (CRM) system to document every client interaction and follow up until completion.
  • Provides account maintenance and oversight, such as updating contact information and client preferences, with detail and accuracy.
  • Maintains the CRM database to keep current for task management, reporting, scheduling, and marketing purposes.
  • Manages account service workflows and develops systems and processes to maintain and improve workflows.
  • Assists with phone, reception, and calendaring duties as needed.
  • Prepares and sends out invoices and track accounts receivable.
  • Updates and networks new accounts to client groups, performance reporting, and CRM system.
  • Generates various client reports from our portfolio management and planning systems and uploads them to individual, secure client vaults.
  • Supports the overall functioning of a small office environment including performing administrative tasks (copying, scanning, telephone, reception) when needed.
  • Focuses on nurturing our existing client relationships.
  • Must maintain high ethical standards and confidentiality at all times
  • High level of accuracy and attention to detail is required. Regular, predictable attendance is required.
  • Ability to get along and collaborate effectively with others.

Measures of Performance: The Paraplanner shall be considered to be performing in an acceptable manner when the following have been accomplished:

  1. Problem Solving – Anticipates, identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  2. Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  3. Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Tailors the content of speech to the level and experience of the audience; Uses appropriate grammar and choice of words in oral speech; Organizes ideas clearly in oral speech; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  4. Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  5. Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed; Listens and responds constructively to other team members’ ideas; Offers support for others’ ideas and proposals; Is open with other team members about his/her concerns; Expresses disagreement constructively.
  6. Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  7. Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
  8. Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  9. Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  10. Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  11. Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
  12. Thoroughness – Sets up procedures to ensure high quality of work; Monitors the quality of work; Verifies information; Checks the accuracy of own and others work.  

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Bachelor’s degree from a four-year college or university in Financial Planning or related field. A minimum of two years relevant experience in the financial services industry is required, including experience with opening new accounts, transferring assets between financial institutions, and completing account-related forms. Knowledge of different types of account registrations is required, along with an understanding of the basic rules regarding funding of and distributions from different types of retirement accounts. Experience in using rebalancing software and preparing securities trades is preferred.

Language Skills: Ability to read, analyze, and interpret general instructions and policies. Ability to draft business correspondence and procedures. Ability to effectively and courteously communicate with clients, prospective clients, and vendors.

Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: To perform this job successfully, an individual should have knowledge of Internet software and be proficient in Microsoft Office Suite of products and Adobe. A high level of proficiency in Excel is required. High level of proficiency using web-based programs and Windows operating system. Experience using customer relationship management (CRM) programs. Knowledge of basic office equipment should include: Internet and email, copy and fax machines, VoIP phone systems. Knowledge of software platforms such as Salesforce, TD Ameritrade Institutional, Schwab, Orion, eMoney, and DocuSign is preferred.

Certificates, Licenses, Registrations: A current CA driver’s license and proof of Auto Insurance are required.

Physical and Emotional Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The inability to cope with a stressful work environment does not constitute a protected disability.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, type or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Salary & Benefits

  • Competitive salary based on experience & qualifications w/ an opportunity to increase salary over time.
  • Paid Holidays and Vacation
  • Benefits include subsidized Medical, Dental, Vision and Life Insurance
  • 401(k) retirement and profit-sharing plan
  • Education and training opportunities

To apply for the position please send cover letter and resume to Matthew at matthew@symphonyfp.com

Selected candidate will be required to pass a drug test and background check. Symphony Financial Planning is an equal opportunity employer.